General booking conditions:
- For each new booking we need photocopies of the passports for each and every traveler. This is to be able to buy entrance tickets, airplane tickets, train tickets and for hotel bookings. Please scan the photo page in your passport and send it to your travel agent at the following address: office@zapphiretours.com or info@zapphiretours.com
Your passport has to be sent in together with your booking request. Zapphire Tours is not responsible for extra costs that might occur due to a traveler not sending in his or her passport in time.
- At the time of booking it is the travelers’ obligation to state their name, correctly spelled and in the correct order according to their passport. Most airlines do not allow any name changes and even to change a misspelled name can mean that you have to cancel a reservation and make a new one, which can bring added costs.
Your first given name must be stated first in the flight booking. - Please inform if you have any special request regarding food. (Vegetarian, low salt, low fat, diabetic, any allergies or other special requests) Please do this at the time of booking.
- After a booking is confirmed you will get a booking reference. Please always use this booking reference when contacting us.
- After a booking is confirmed you will receive a program and an invoice from us. Please look through them carefully and verify that all information is correct with the trip you’ve ordered. Please pay extra attention to check that your name is correctly spelled and that it is standing in the correct order according to your passport since that is how you are booked at all flights.
Zapphire tours takes no responsibility for extra costs that may occur due to misspelled or missing names. If something is not correct in your program and invoice please contact us. - Should any of the hotels in your program not be available at the time of travel we provide you with a similar hotel of the same or better standard.
- Local guided tours are with English speaking guides.
- We recommend that you have a comprehensive travel insurance to have full protection during your journey. Please make sure to check the insurances you already have so that they cover any potential emergencies.
- About 30 days before departure you will be presented with all the travel documents. Airline tickets, voucher etc. Please check carefully that all information is correct with the trip you’ve ordered. Please contact us immediately should something not be correct.
- If you choose to pay the full amount for your trip at the time of booking we will send your documents within about 2 weeks time.
- If you have booked the international flight on your own please inform us your arrival and departure times.
- Persons travelling via the USA must comply an ESTA Please see https://esta.cbp.dhs.gov/esta/ for more information.
Prices/Discounts:
- Prices on the website and in catalogs are based on ”Price per person per double room.” (Twin) We reserve ourselves against changes in currencies.
- Please contact us for single room prices.
- Youths and students 12 to 21 years of age have a 5 % discount if they have a valid ISIC card.
- Children 7 – 12 years of age have a discount of 30 % (have to travel with at least 1 adult and are sleeping in the same room as the adult)
- Children 3-6 years of age have a 50 % discount (have to travel with at least 1 adult and are sleeping in the same room as the adult)
- Children 0 – 2 years of age travel free – except potential airline costs.
Other discounts may apply when buying an offer. Offers and discounts are usually not combinable. Please contact us for more information.
Payment:
- After a confirmed booking you have the right to free of charge cancellation for 7 days. After that we take out a booking fee/deposit on 2500 SEK per person.
- 60 days before departure you pay about 50 % of your trip.
- 40 days before departure you pay the remaining amount.
- For bookings done with less than 60 days to departure you have to pay the booking fee and the part payment at once.
- For last minute bookings made with less than 40 days to departure you have to pay the entire amount for the journey right away.
Please observe that for the Inca trail you have to pay the entire amount at once, since the permits for the Inca tail have to be bought directly when making a booking.
If the airlines, boat companies or local suppliers demand an earlier payment than our payment deadline, we have to take out an earlier part payment. This is according to their internal rules and regulations and is not something we can affect.
If you have bought an offer these payment guidelines may not apply. Please contact us for more information.
We take payments via Bankgiro or bank transfer.
Cancelation rules:
- The booking fee/deposit is not refundable from 7 days after your booking.
- Up to 40 days before departure we will refund all except airline tickets that has been paid already, the Inca trail, booking fees and cancelation fees.
- From 14 days before departure there is usually no refund. We may refund taxes if we have gotten them refunded. Please contact us for more information.
Other cancelation rules may apply if you have bought just a program/tour and when buying an offer. Contact us to verify what is the valid rules for your tour.
The client is responsible for local cancelation fees that may occur when canceling a tour.
Please observe your cancelation shall be made in writing to your travel agent at Zapphire Tours.
Should Force majeure occur (strike, floods, weather conditions, road conditions, flight cancelations etc.) Zapphire Tours will change in the program to the best and safest possibility for our travelers.
Please observe that force majeure is an event that is outside the control of the travel agency and the traveler is responsible for any extra costs that may occur due to such a situation.